Question 1

What materials do you use in your jewellery?

Accepted Answer

We use premium, solid metals — including 9ct and 18ct yellow gold, 9ct white gold, and sterling silver — to ensure your piece lasts a lifetime.

These materials are chosen for their durability, beauty, and timelessness. Unlike plated or cheaper alloys, solid gold and sterling silver won’t wear away or tarnish with everyday wear. They’re also hypoallergenic, making them a safe and comfortable choice for most skin types. Our jewellery is designed to be meaningful and lasting — whether you’re celebrating your pet or remembering one you’ve loved.

Question 2

What is your design process?

Accepted Answer

Every piece starts with a sketch, whether it’s based on a popular breed or a custom pet. We study the unique features of each animal and turn those details into a stylised design that captures their personality.

From there, we create a 3D model, which is used to produce a wax prototype for casting. Each pendant is then cast in your chosen metal (solid gold or sterling silver) and finished by expert jeweller family, right here in Australia.

Whether it’s one of our ready-to-order breeds or a fully custom creation, each piece goes through the same thoughtful process to make sure it’s something truly special.

Question 3

What if I don’t see my pet’s breed in the pre-designed options?

Accepted Answer

No problem! You can choose our custom design option and send in photos of your pet. We’ll create a pendant that captures their unique charm.

Alternatively, we are always adding new breeds to our collection, so keep updated by following us our socials or subscribing to our mailing list and we'll update you on any new breeds entering the collection.

Question 4

What are the shipping costs and delivery times?

Accepted Answer

We offer FREE express shipping Australia-wide on all orders. As all pieces are made to order please allow 2-3 weeks for production and delivery (excludes custom orders). You will be notified once your order has been shipped.

For international shipping costs, this will be applied at checkout. Please allow 5-10 business days for international shipping. You will be notified once an order has been shipped.

Question 5

Will my jewellery tarnish over time?

Accepted Answer

No — our jewellery is made from solid precious metals (not plated), which means it won’t flake, rub off, or tarnish in the way costume jewellery can.

Sterling silver may naturally darken slightly over time due to oxidation, but this can be easily cleaned and polished back to its original shine. Gold pieces (both 9ct and 18ct) are very durable and will maintain their colour and finish with proper care.

Question 6

What should I do if my jewellery arrives damaged?

Accepted Answer

If your jewellery arrives damaged or there is a problem with the piece, please contact us within 7 days of receiving it. We’ll work with you to repair or replace the piece as needed.

Question 7

Do you offer returns or exchanges?

Accepted Answer

Because each piece is currently made to order we are unable to offer returns or refunds for change of mind. However, if your jewellery arrives damaged, faulty, or not as described, please contact us within 7 days of receiving your order and we’ll make it right. Non-personalised and custom items may be eligible for exchange if returned unused and in original packaging within 14 days. Customers are responsible for return shipping costs. Please contact us if there are any problems with your products.

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