Question 1

What is involved in the custom design process?

Accepted Answer

Our custom design process lets you turn your own pet into a one-of-a-kind pendant.

You’ll start by sending us your favourite photos and a few details, like the size, metal, chain preference, and any engraving. From there, you'll need to pay a deposit so we can start work on the design. We’ll design and create a 3D model, and send you a digital preview for approval. Once you're happy, we cast the pendant in your chosen metal and finish it by hand.

Question 2

How long does it take?

Accepted Answer

Custom pendants typically take 4-6 weeks from the time you place your order to delivery. We’ll send updates along the way so you know exactly when to expect your piece. Each order is different and depends on the number of other orders in the works!

Question 3

Can I approve the design first?

Accepted Answer

Yes! We send you a design preview before anything is created, so you know exactly what you're getting.

Question 4

How do I place an order for a custom pendant?

Accepted Answer

Fill out the form on the Custom design page. Let us know what size, material and provide any details for engraving. Then you’ll send us your favourite images of your pet, we will sketch, design and create a digital proof for you to approve. It will then get cast and finished by our expert jewellers. A deposit will need to be made before work commences. ($200 upfront deposit at the time of order. And the remainder payable before the final creation and shipping)

Question 5

Do you offer engraving?

Accepted Answer

Yes! We offer optional engraving for an additional fee. You can add names, dates, or other text during the ordering process.

Question 6

Is the deposit for custom designs refundable?

Accepted Answer

The initial $200 deposit for custom designs is non-refundable once we begin creating the design. This policy ensures that we can cover time and resources used during the customisation process.

Question 7

What kind of photos should I send for a custom design?

Accepted Answer

We recommend sending clear, high-resolution photos that show your pet’s face and key features. Front-on images are best. Make sure you capture them at their best! We recommend up to 5 images of their face.

Turn your pet into a pendant you'll treasure forever.

How does it work?

Price Guide

Small

Large

"Everything about it was perfect...It’s more than just a piece of jewellery"

"Honestly couldn’t have asked for a more perfect tribute"

Create Your Custom Design

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